"The Brick" is one of the largest furniture and appliance store in Canada (http://en.wikipedia.org/wiki/The_Brick). Like any other big canadian chain, Brick has the worst customer service i have had the displeasure of encountering.
I purchased a computer desk and chair from them for $598.86 dollars, fully paid, on the 14th of Jun 2009. I was told the items will be ready for pick up on the 14th of Jul. After 3 months and 5 calls later, i m told it will be here very shortly.
I just called and cancelled my order. I wish i was allowed to give a finger through the phone. I was very polite with the lady from the customer service and asked her to cancel my order (a got some one to call me back after calling twice to get a hold of a person who would confirm my order). She wasnt concerned why my order was delayed and simply cancelled my order.
I guess the Brick is not interested in my business. If you are Canadian, have money and are in the market for furniture, Brick doesnt want you. Actually, i prefer gonorrhea over The Brick.
I really do. Please let them know how you feel about them: 1.877.843.2742. If you are a more proactive person and prefer face to face contact, take a brick and wrap it in your comments and throw it at a Brick store. Here are the locatons: http://www1.thebrick.com/brickb2c/jsp/storelocator/storeLocatorHome.jsp
Knowing them they still would'nt bother doing anything. They are too busy being a-holes. Good luck.
Remember to choose an STI over buying merchandise from "The Brick".
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